A Broker's Life
Michael Hallett • October 27, 2015

What you think I do and What I really do!
The primary purpose for producing this piece was to try and demystify the job of a Mortgage Broker. By now everybody that has a mortgage has heard about Mortgage Brokers. Whether they have decided to use the services of one is a completely different topic all together. Having said that, the market share of borrowers 'using their banks' still swings in their favour at a staggering 70%. I'm excited to be part of the push for equal or greater market share...but let's get back to the topic at hand.
This idea came to me while I was speaking to a colleague of mine about a recent file she was working on. It was a difficult one with multiple layers and barriers to mitigate before a lender would accept it. In the end, she got the 'file complete' status that we as Brokers all seek. At the end of the process the client was very grateful, but admittedly said that he was really unsure what she as a Mortgage Broker really does. This is where the idea was born.
What Do You Think I Do?
Here's what a quick Facebook poll unveiled after posing this question, In my quest to write fun and sometimes 'different' mortgage content for my blog I want to ask my NON-mortgage broker friends on Facebook a simple question. What do you think I do? Everybody has a different opinion of what Brokers really do. I knew there would be some fun jabs, but here is what was sourced.
- You lay with your feet up on the couch watching sports all day...answering the phone when it rings.
- You sit around, drink coffee, wait for the files to roll in then hit the pub for afternoon drinks...
- Laundry, cleaning, cooking, napping
- Match potential homebuyers with the mortgage product that best fits their needs. And you do this by knowing what your customers wants/needs are and being aware of what programs are available and which company offers them.
- A fellow broker replied with an image, which I felt was very appropriate. It was the Dos Equis XXX actor with a caption that read "I don't always make it rain, but when I do, it's usually rolls of quarters." Some friends think I sell cash.
- Broker on Wall Street juggling multiple phones on-the-go!
Further to the crowd-based outsourcing, I also found another image online that made me chuckle and thought it was appropriate for this piece as well. I summarized the image into 4 points below. As individuals we all have our own sphere, people that we look up to and depend on, whether it's for advice or friendship. All of those individuals have opinions. And the more I thought about the graphic I found, the more it made sense as I've had these very conversations with these people in my life as to what I do.
- My friends think all I do is go from one party to the next trying to drum up business.
- My mom still thinks I work on cases (no, I'm not a lawyer) sitting in a boardroom having cerebral conversations with other high level executives.
- The general public thinks I am a slippery car salesman wearing 70s clothes and a pinky ring while dangling a cigar from my month.
- My clients (might) think that all I do each day is sit back and calculate my future commission cheques.
What I Really Do!
Mortgage Brokering is the career path I chose six years ago. At the time I made the decision to pursue Brokering I thought it was a job. I know now that is an incorrect statement, it's a lifestyle that I live. It's not a regular 9AM-5PM-Monday-to-Friday-with-5-weeks-of-vacation-and-employer-double-up-RRSP-contributions-a-year-job. It's much more complex than that. For starters, I have to be 'on' and engaging all the time. I don't power down because the moment I do I could miss an opportunity and opportunities don't always come around in the same shape. I have a duty to my next client to be:
- up-to-date on all the current real estate market data,
- changing lender interest rates (and why),
- economic influencers that trigger the market,
- constantly changing lender guidelines,
- know how to structure a file when it lands on my desk, quickly and efficiently.
Right now I'm fairly certain that all my Broker friends are nodding their heads agreeing with me.
Creating an exceptional experience for that one client could mean one or more referrals from that very client in the future. A referral is the ultimate testimonial. Each client is treated like they are the only one I am working with at that present time.
As Mortgage Brokers we all operate our business differently. I have chosen a business model where most of my business flows from professional referral sources; accountants, financial planners, lawyers, Realtors, bank representatives, property managers, stock brokers, developers, professional recruiters, home insurance providers, commercial brokers and so on. These professionals are key to my success as I have positioned myself as a resource. One that can assist with every aspect of a mortgage transaction and beyond. I am able to connect people. They are all people I share a common thread with - we KNOW, LIKE and TRUST one another. This is the basis for a natural flow of referrals. You're likely asking yourself, why am I bringing this up. The answer is because this is what 'I DO.' I get to know the people I work with on a personal level to form a friendship. If there is no friendship, just personal monetary gain, then there will not be a long lasting business relationship. I have seen a couple of referral sources come and go over the years where personal gain was the only thing top of mind for the other party, needless to say we are not working together anymore. The act of getting to know someone is quite simple, just ask questions then sit back and listen. Then take that information and store it, I guarantee you it will become very handy in the future.
An exceptional Mortgage Broker is also an exceptional story teller. All my clients have their own unique individual story and it's up to me to tell that story to the audience - the potential lender we are pursuing. The ultimate goal throughout the application process is simple, minimize the stress level of the borrower and complete the task quickly with comprehensive updates along the way. This is done by structuring the file accordingly, providing detail. I must admit I've got the process dialed. It's so good, that I have quite honestly surprised myself a few times on a few difficult files. I put a lot of pressure on myself to tell a seamless story.
Providing an abundance of detail helps to break down the barriers of entry, this being access to the lenders financing. My goal at the start of the application process is to receive an approval without receiving a call or an email from the lenders underwriter. When I accomplish that, then I have done my job successfully. It's quite simply the easiest part of the process. All I have to do is answer questions about the property, income source, down payment source and credit history - just 4 things!
All lenders have a different appetite for risk, knowing how to mitigate and answer those risk questions is all part of managing this business. Once this is all tabulated then the financing is guaranteed, right? One would assume (never assume...you know the rhyme) that 'a mortgage is a mortgage,' WRONG! Every mortgage file is different. In my short 6 year tenure, I've never seen one file that is exactly the same as a previous one. There are definitely elements of one that might be similar, but this business does not have a template. The round hole, square peg scenario happens a lot in this business. It's up to me to shave down the edges of the square peg to squeeze it into the round hole. There are definitely ones that come together easier than others, but there are also files that consume my day, even multiple days. Again, I can sense my Broker friends nodding their heads.
The most important role 'I do' through the application process is to assume the position of an Educator. I entered this business knowing that I wanted to learn from my mistakes in the past. As a first time mortgage consumer I had relied on my bank to advise me accordingly and to educate me and to help me make the right decision. Instead I got what would work best for the banks shareholders. Knowing what I know now I don't think they did their job. I should have done my own research and ask the right questions. I learned the hard way. From day 1 (August 30, 2009) I vowed to provide as much information to my clients as needed to help them make an informed and educated decision. One that would benefit them and their family, not the lender. Knowing that my clients are advised correctly provides me the confidence in knowing they will instruct me on the path they would like to follow.
Processing mortgage files is just a half of what I do. Of course the other side is marketing. How does the rhyme go? - 'you gotta spend money to make money.' To generate business or potential clients I have to get out and meet with as many people as possible and let them know what I do. I try to attend as many networking events as a I possibly can. Heck, I even attend industry functions and conferences as you never know when a Broker-to-Broker conversation will lead to placing the 'next' file or an unforeseen opportunity. The glamorous life of a broker also involves endless coffee meetings and luncheons along with relentless periods of time spent on the phone with clients and lenders. I am constantly building the fortress around me. I have made a conscious effort to always utilize the same suppliers; lender(s), lawyer, appraiser. By maintaining focus on a select few it sometimes can pay in spades. At times this business presents strict or short timelines where having a solid relationship is key. If I need to place a rush on a file or ask for an exception or need some legal advice I know I have someone that I can rely on. If not, these calls usually end with 'sorry I'm too busy..' or 'who is this..' or a flat out 'no.' It's not what you know, but who you know in this small world of Brokering. Building solid reliable relationships is vital for survival is this business.
So, what do I do as a Mortgage Broker?
I strive to build long lasting relationships with my referral partners, clients and providers. I structure intricate applications by telling detailed stories about ones past, present and future. I am dedicated to providing the best options to fit one's current lifestyle and future long term goals through education. I share ideas and experiences about my mortgage practice, what has worked and what has not. I am continuously planting seeds like a farmer, never knowing when I will be called on. I work for the client, not the lender. What do I really do?
I am a connector! I connect my clients with the correct financing as well as connecting them with other real estate related professionals.
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Mortgage Brokering meets mountain biking and craft beer. A couple months ago I set for a bike ride with the intention of answering few mortgage related questions, mission accomplished. Any good bike ride pairs nicely with a tasty beer which we enjoyed @parksidebrewery. Hope you see the passion I have for brokering, biking and beer. @torcabikes #mountainbikingmortgagebroker
TEASER alert...at thats what I think they call it in the business. Years ago a wrote a blog called BEERS BIKES AND MORTGAGES. I some how (in my head) blended all 3 topics into 1 blog. Simply put, I enjoy aspects of all 3 with each of them providing something different. I re-united with the talented Regan Payne on a project that I think will shed a bit more light on who I am and what I do. #craftbeer #mountainbike #mortgagebrokerbc #dlccanadainc
I saw this hat on Instagram, that very moment I knew I needed it. As a BC boy born and bred The Outdoorsman hat needed to be added to my collection. As someone who loves BC and most things outdoor, I’m now glad I have a cool hat to wear and fly the flag of BEAUTIFUL BRITISH COLUMBIA. It will be in my bag for all post-exploration celebratory cold pints. If you want to check them out or add one to your collection go to @nineoclockgun ...and yes my facial hair matches the hat as well.
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Let’s say you have a home that you’ve outgrown; it’s time to make a move to something better suited to your needs and lifestyle. You have no desire to keep two properties, so selling your existing home and moving into something new (to you) is the best idea. Ideally, when planning out how that looks, most people want to take possession of the new house before moving out of the old one. Not only does this make moving your stuff more manageable, but it also allows you to make the new home a little more “you” by painting or completing some minor renovations before moving in. But what if you need the money from the sale of your existing home to come up with the downpayment for your next home? This situation is where bridge financing comes in. Bridge financing allows you to bridge the financial gap between the firm sale of your current home and the purchase of your new home. Bridge financing allows you to access some of the equity in your existing property and use it for the downpayment on the property you are buying. So now let’s also say that it’s a very competitive housing market where you’re looking to buy. Chances are you’ll want to make the best offer you can and include a significant deposit. If you don’t have immediate access to the cash in your bank account, but you do have equity in your home, a deposit loan allows you to make a very strong offer when negotiating the terms of purchasing your new home. Now, to secure bridge financing and/or a deposit loan, you must have a firm sale on your existing home. If you don’t have a firm sale on your home, you won’t get the bridge financing or deposit loan because there is no concrete way for a lender to calculate how much equity you have available. A firm sale is the key to securing bridge financing and a deposit loan. So if you’d like to know more about bridge financing, deposit loans, or anything else mortgage-related, please connect anytime! It would be a pleasure to work with you.

Summer in Canada is short—but sweet. With warm weather and long evenings, it’s the perfect time to get outside and enjoy your outdoor space, no matter how big (or small) it is. Whether you have a tiny patio or a sprawling backyard, a few creative upgrades can go a long way toward turning your space into your personal summer oasis. Below are ideas for every type of outdoor space, from cozy balconies to large backyards! For Patio-Only Spaces Limited to a balcony or concrete patio? No problem! Small spaces can still offer big enjoyment. 1. Upgrade the Flooring Add interlocking tiles to give your concrete floor a more polished look—wood grain, grass panels, or composite styles are all popular, easy-to-install options. 2. Create an Outdoor Movie Zone Hang a pull-down screen or grab a portable stand, pair it with a mini projector, and voilà—your very own outdoor movie theatre under the stars! 3. Start an Herb Garden Railing planters are perfect for growing basil, mint, parsley, and more. Fresh herbs at your fingertips—and they smell amazing too! 4. Add Some Twinkle Wrap fairy lights around your railing or overhead beams to bring cozy vibes and nighttime charm. 5. Grill Like a Pro Maximize your BBQ season with a compact baby-que. Weber’s Q Series is a great option for small spaces without compromising grilling power. For Small Yards A little yard can still pack a lot of personality. Here are ways to make the most of every square foot: 1. Game Time! Add a mini putting green or an axe-throwing target (just be safe!) for quick bursts of backyard fun that don’t take up much space. 2. Warm Up Your Nights Add a heating lamp or portable fire bowl to keep your evenings cozy well into the fall. 3. Grow Your Own Produce Build or buy a raised garden box to grow tomatoes, cucumbers, lettuce, or other easy vegetables. Gardening is relaxing—and delicious! 4. DIY Bird Bath Make a pedestal bird bath using an old vase, a platter, and strong glue. You likely have everything you need already at home—and the local birds will thank you! For Big Yards If space isn’t an issue, the sky’s the limit! Here are some larger-scale projects to take your yard to the next level: 1. Build a Catio Yep, it’s a “cat patio”! Give your feline friends a safe way to enjoy the outdoors with a screened-in enclosure attached to your home. 2. Create a Permanent Fire Pit Use stones and a fire ring to build a beautiful, safe fire pit. You can even add airflow cutouts to reduce smoke—perfect for those marshmallow roasts! 3. Tile a Dining Area Install paving stones or tiles to define an outdoor dining space. Add a table, some string lights, and enjoy al fresco meals all summer long. Need More Inspiration? If none of these projects quite fit your vision, check out Home Depot’s DIY backyard ideas—complete with step-by-step instructions and material lists to help you bring your outdoor dreams to life. Soak It Up While It Lasts No matter the size of your space, there’s always something you can do to enhance your outdoor experience. So get out there, get creative, and make the most of these sunny summer days. See you back here in August—with more tips, tricks, and homeowner insights!