A Real Life Success Story [Testimonial]

Michael Hallett • June 1, 2015
suc-cess: the achievement of something desired, planned or attempted; accomplishment of an aim or purpose.

To be a Mortgage Expert producing volume in the Top 75 in Canada is a massive accomplishment. One that takes extreme dedication and hard work, something that I strive to achieve. While building a secure and stable mortgage practice foundation my ultimate goal is to help each and every client with their specific scenario; every mortgage file is completely different from the previous one. Lost in the shuffle of numbers and mortgage applications are real life stories.

The Story

A few months back I had the fortunate pleasure of receiving a referral from a from a local Realtor. He had called to discuss and forward me some basic background information, but had asked me to call the client ASAP. Right away I recognized this was an opportunity to help someone better their current life. Long story short (details to follow), the client had been working with one of Canada's top bank brands and due to some credit blemishes was not able to proceed with financing.

Without delay and armed with some basic 'intel' I called the client to discuss her unique situation. As she was providing extreme details about her credit I immediately knew which lender we would target to give her a second chance. Her credit had some bumps and bruises but she was determined to re-build it. Here's an overview of what had contributed to a lackluster credit report with an overall beacon score of 596:

  • Two separate collections; one from BC Hydro that missed upon a move and the other was an unpaid collections from 2012 that was fraudulently added to her credit profile.
  • Cared and assisted her grandmother through a health issue which meant taking time off of work, this subsequently meant some of her started compounding.

After the passing of her grandmother my clients main goal was to rebuild a safe, comfortable home for her daughter. The subject property ended up only being blocks away from her grandfather, which would allow them to be closer to him again which was another important step for them in the healing process.

During the underwriting and lender approval process I was optimistic, but at the very same time I was extremely honest about how her story could be perceived. The client had had some unfortunate circumstances that were out of her control but with my assistance I was confident that we would be able to overcome the 'black-marks' on her credit report and structure the application accordingly for us to obtain the financing she needed to buy her first home. By addressing all the possible questions upfront we were able to mitigate the lenders risk.
At the end of the process we achieved what we had set out to do, obtain financing to purchase a piece of real estate. With initial contact made mid December 2014, after 76 emails and numerous telephone conversations the client had received an accepted offer to purchase a townhome at the beginning of February (2015) and finally took possession in the middle of March 2015. I'm happy to say that this client was able to enter the market with a comfortable equity stake in her property.

Considering the credit report the rate we received, in my opinion, was exceptional at P+0.50% for 5 years which was amortized over 30 years and no additional lender fees added. I can honestly say that this was definitely one of the Top 3 most rewarding mortgage files I had the opportunity of work on. My client was able to press the 're-fresh' button which enabled her to start a new chapter of her life.

The Testimonial

Here is the actual testimonial from the client:

"It was definitely a pleasure working with Michael. From day one he was upfront and honest about my unique credit situation, however he was also the positive reinforcement I needed to keep going and give it a try. Even when the banks wouldn’t give me the time of day, he was certain we would find someone who would give me a chance. He was very patient with my questions (I am sure they seemed to be never-ending at times), and helped to guide me through the many different stages of purchasing a home.

Thanks to Michael and his dedication, he found a lender that would work with my situation and I now own my first home. He also has coached me on how to fix my credit rating, and I am pleased to say that my credit score is already considerably higher than when we began this process. I would highly recommend Michael to anyone looking for a mortgage!"

For more information about the Do's and Don'ts of credit history and score.

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MICHAEL HALLETT
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By Michael Hallett November 26, 2025
We’ve done it, your financing is approved, the lender is happy, the documents are complete, and your file is wrapped up tighter than a December parka in Whistler. At this point, we’re just waiting for the lawyer to advance the financing funds in time for closing day. But between file complete (no more documents needed) and closing day, there’s a short window where your financial life needs to stay calm, predictable, and as drama-free as possible. Here are The 10 Don’ts Before Closing a New Mortgage inspired by real files and shared so you can glide into closing day smoothly. 1. Don’t quit your job. Even if you’ve been offered your dream position, higher salary and all, lenders aren’t huge fans of probationary periods. A job change must be reported, and depending on timing, it can throw a wrench into your approval. If you’re considering any employment changes, just call me first. A two-minute conversation can save a whole lot of paperwork. 2. Don’t reduce your income. A raise? Great. Dropping to part-time “to settle into your new home”? Not great. Lower income changes your affordability ratios, and mortgage approvals rely on the numbers we originally used. Keep your income stable until those keys are in your hand. 3. Don’t apply for new credit. Yes, you may be itching to pick out furniture, appliances, or that perfect oversized sectional. But financing purchases before closing can trigger credit checks and new credit can raise red flags with lenders. So, if a salesperson says, “You can finance it today!” just smile politely and walk away. 4. Don’t close existing credit accounts. It feels productive to clean up old credit cards, but lenders approved you with those accounts in place. Closing active credit can unintentionally drop your score or weaken your profile. In other words: hands off your credit until after closing. 5. Don’t co-sign for anyone. Co-signing is generous, but lenders count that entire loan as your responsibility. This can throw your affordability off and jeopardize your approval. If someone asks you to co-sign during this period, your safest response is, “Let’s talk again after my mortgage funds.” 6. Don’t stop paying your bills. This one especially applies during refinances. Even if we’re paying everything out at closing, continue making your regular payments until the refinance funds. A missed payment can lower your credit score and delay or disrupt the approval. Stay consistent, your credit profile will thank you. 7. Don’t spend your closing cost savings. That 1.5% you’ve saved for closing costs is essential. This covers legal fees and other final expenses. Without it, nothing closes. Furniture shopping can wait a few more days, you’ll enjoy that new couch a lot more with a house to put it in. 8. Don’t change the real estate contract. If something comes up during the inspection and you need amendments or adjustments, that’s normal, but check with me before signing anything new. Even small changes may require lender review, and timing matters. 9. Don’t list your property for sale. If we’re refinancing with plans to sell down the road, that’s perfectly fine but after the refinance closes. Lenders want to see stability, not “surprise, I’m selling tomorrow.” 10. Don’t take mortgage advice from unlicensed or unqualified people. Your neighbour, co-worker, or cousin may mean well, but every file is unique and the guidelines change constantly. One-size-fits-all advice simply doesn’t work in mortgages. If something you hear makes you second-guess the plan, reach out. I’m the one who understands your application inside and out. So… What Should You Do? From file complete to closing day: Keep working. Keep paying bills on time. Keep your finances steady and predictable. Basically: live your normal life/status quo, avoid big financial moves, and let the process roll to the finish line. If you ever have questions, big or small, I’m here anytime. My goal is to keep your financing smooth, your closing stress-free, and your move-in day something to celebrate, not stress about. Feel free to reach out anytime, 604-616-2266 or michael@hallettmortgage.com
By Michael Hallett November 26, 2025
Starting from Scratch: How to Build Credit the Smart Way If you're just beginning your personal finance journey and wondering how to build credit from the ground up, you're not alone. Many people find themselves stuck in the classic credit paradox: you need credit to build a credit history, but you can’t get credit without already having one. So, how do you break in? Let’s walk through the basics—step by step. Credit Building Isn’t Instant—Start Now First, understand this: building good credit is a marathon, not a sprint. For those planning to apply for a mortgage in the future, lenders typically want to see at least two active credit accounts (credit cards, personal loans, or lines of credit), each with a limit of $2,500 or more , and reporting positively for at least two years . If that sounds like a lot—it is. But everyone has to start somewhere, and the best time to begin is now. Step 1: Start with a Secured Credit Card When you're new to credit, traditional lenders often say “no” simply because there’s nothing in your file. That’s where a secured credit card comes in. Here’s how it works: You provide a deposit—say, $1,000—and that becomes your credit limit. Use the card for everyday purchases (groceries, phone bill, streaming services). Pay the balance off in full each month. Your activity is reported to the credit bureaus, and after a few months of on-time payments, you begin to establish a credit score. ✅ Pro tip: Before you apply, ask if the lender reports to both Equifax and TransUnion . If they don’t, your credit-building efforts won’t be reflected where it counts. Step 2: Move Toward an Unsecured Trade Line Once you’ve got a few months of solid payment history, you can apply for an unsecured credit card or a small personal loan. A car loan could also serve as a second trade line. Again, make sure the account reports to both credit bureaus, and always pay on time. At this point, your focus should be consistency and patience. Avoid maxing out your credit, and keep your utilization under 30% of your available limit. What If You Need a Mortgage Before Your Credit Is Ready? If homeownership is on the horizon but your credit history isn’t quite there yet, don’t panic. You still have a few options. One path is to apply with a co-signer —someone with strong credit and income who is willing to share the responsibility. The mortgage will be based on their credit profile, but your name will also be on the loan, helping you build a record of mortgage payments. Ideally, when the term is up and your credit has matured, you can refinance and qualify on your own. Start with a Plan—Stick to It Building credit may take a couple of years, but it all starts with a plan—and the right guidance. Whether you're figuring out your first steps or getting mortgage-ready, we’re here to help. Need advice on credit, mortgage options, or how to get started? Let’s talk.