Protecting Your Credit Score Through COVID-19

Michael Hallett • March 31, 2020
Personal finance is undoubtedly on the minds of most Canadians. For a lot of us, incomes have been reduced, but living expenses remain the same. 

The full economic impact of the COVID-19 Pandemic is still uncertain. Unemployment is skyrocketing, people are social distancing, self-isolating, and businesses are struggling to stay afloat. At the writing of this article, over 1 million Canadians have already applied for EI. 

However, the federal government has just announced several new programs designed to help those individuals, families, and businesses whose employment has been impacted by COVID-19. If you meet the qualifications for assistance, you should apply. 

Now, if you're looking to make sure your credit score isn't hurt during these times, here is some basic advice. The key to managing your credit is to stay on top of your payments. If possible, always make at least the minimum payment on your credit cards and line of credits. Keep making payments on your instalment loans, car payments and the payments on your mortgage. 

If you find yourself getting behind, this isn’t the time to put your head in the sand, instead, make contact with your lenders. Everyone is going through tough times, lenders understand this and have programs in place to help. Chances are, they will be able to reduce your payments, defer your payments, or even consolidate your debts. 

Missing payments without communicating with your lender is not an acceptable way to defer payments. This won’t be looked upon favourably and your credit will be damaged as a result. 

So, at this very moment, if you’re behind on any of your payments, and you have the means to pay, right now would be a good time to go and make at least the minimum payment. Or to contact your lender and make payment arrangements, communication is everything. 

Mortgage lenders have announced their contribution to easing financial stress is to offer mortgage payment deferrals for up to six months. And although this will be an excellent option for some to provide immediate financial relief, it might come with some unforeseen challenges down the line, credit misreporting being one of them. 

The truth is, you won’t be penalized for restructuring or deferring your mortgage payments. Still, if your lender’s system isn't correctly adjusted, there’s a good chance something will misreport to the credit agencies and this could lower your credit score. This is true of credit cards, loans, car payments, and mortgage payments. 

So, if you do find yourself having to make special arrangements with your lender or you want to defer your mortgage payments, here is a list of things you should consider doing:

  • Request written confirmation (email is fine) of the new terms. Get everything in writing. Although it’s probably easiest to call into your bank, things get missed in conversations, having everything in writing is best for you!
  • Make sure you record who you have been talking with, along with the date and time of any conversations. Keep minutes for yourself.
  • Track your credit score on Equifax and Transunion after the new arrangements are in place.
  • If you see any discrepancies, contact your lender immediately, and open a dispute with the credit reporting agencies.

Do your best to keep on top of your payments, make arrangements if you can’t. In time, this will pass. If you’d like to discuss mortgage options, please don’t hesitate to contact me anytime. We’re all in this together!

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MICHAEL HALLETT
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By Michael Hallett September 10, 2025
Thinking of Buying a Home? Here’s Why Getting Pre-Approved Is Key If you’re ready to buy a home but aren’t sure where to begin, the answer is simple: start with a pre-approval. It’s one of the most important first steps in your home-buying journey—and here's why. Why a Pre-Approval is Crucial Imagine walking into a restaurant, hungry and excited to order, but unsure if your credit card will cover the bill. It’s the same situation with buying a home. You can browse listings online all day, but until you know how much you can afford, you’re just window shopping. Getting pre-approved for a mortgage is like finding out the price range you can comfortably shop within before you start looking at homes with a real estate agent. It sets you up for success and saves you from wasting time on properties that might be out of reach. What Exactly is a Pre-Approval? A pre-approval isn’t a guarantee. It’s not a promise that a lender will give you a mortgage no matter what happens with your finances. It’s more like a preview of your financial health, giving you a clear idea of how much you can borrow, based on the information you provide at the time. Think of it as a roadmap. After going through the pre-approval process, you’ll have a much clearer picture of what you can afford and what you need to do to make the final approval process smoother. What Happens During the Pre-Approval Process? When you apply for a pre-approval, lenders will look at a few key areas: Your income Your credit history Your assets and liabilities The property you’re interested in This comprehensive review will uncover any potential hurdles that could prevent you from securing financing later on. The earlier you identify these challenges, the better. Potential Issues a Pre-Approval Can Reveal Even if you feel confident that your finances are in good shape, a pre-approval might uncover issues you didn’t expect: Recent job changes or probation periods An income that’s heavily commission-based or reliant on extra shifts Errors or collections on your credit report Lack of a well-established credit history Insufficient funds saved for a down payment Existing debt reducing your qualification amount Any other financial blind spots you might not be aware of By addressing these issues early, you give yourself the best chance of securing the mortgage you need. A pre-approval makes sure there are no surprises along the way. Pre-Approval vs. Pre-Qualification: What’s the Difference? It’s important to understand that a pre-approval is more than just a quick online estimate. Unlike pre-qualification—which can sometimes be based on limited information and calculations—a pre-approval involves a thorough review of your finances. This includes looking at your credit report, providing detailed documents, and having a conversation with a mortgage professional about your options. Why Get Pre-Approved Now? The best time to secure a pre-approval is as soon as possible. The process is free and carries no risk—it just gives you a clear path forward. It’s never too early to start, and by doing so, you’ll be in a much stronger position when you're ready to make an offer on your dream home. Let’s Make Your Home Buying Journey Smooth A well-planned mortgage process can make all the difference in securing your home. If you’re ready to get pre-approved or just want to chat about your options, I’d love to help. Let’s make your home-buying experience a smooth and successful one!
By Michael Hallett September 3, 2025
If you’re looking to purchase a property, although you might not think it matters too much, the source of your downpayment means a great deal to the lender. Let’s discuss the lender requirements, what your downpayment tells the lender about your financial situation, a how downpayment helps establish the mortgage loan to value. Anti-money laundering Lenders care about your downpayment source because, legally, they have to. To prevent money laundering, lenders have to document the source of the downpayment on every home purchase. Acceptable forms of downpayment are money from your resources, borrowed funds through an insured program called the FlexDown, or money you receive as a gift from an immediate family member. To prove the funds are from your resources and not laundered money from the proceeds of crime, you’ll be required to provide bank statements showing the money has been in your account for at least 90 days or that you’ve accumulated the funds through payroll deposits or other acceptable means. Now, if you’re borrowing all or part of your downpayment, you’ll need to include the costs of carrying the payments on the borrowed downpayment in your debt service ratios. If you’re the recipient of a gift from a direct family member, you’ll need to provide a signed gift letter indicating that the funds are a true gift and have no schedule for repayment. From there, you’ll need to show the money deposit into your account. Financial suitability Lenders care about the source of the downpayment because it is an indicator that you are financially able to purchase the property. Showing the lender that your downpayment is coming from your resources is the best. This demonstrates that you have positive cash flow and that you’re able to save money and manage your finances in a way that indicates you’ll most likely make your mortgage payments on time. If your downpayment is borrowed or from a gift, there’s a chance that they’ll want to scrutinize the rest of your application more closely. The bigger your downpayment, the better, well, as far as the lender is concerned. The way they see it, there is a direct correlation between how much money you have as equity to the likelihood you will or won’t default on their mortgage. Essentially, the more equity you have, the less likely you will walk away from the mortgage, which lessens their risk. Downpayment establishes the loan to value (LTV) Thirdly, your downpayment establishes the loan to value ratio. The loan to value ratio or LTV is the percentage of the property’s value compared to the mortgage amount. In Canada, a lender cannot lend more than 95% of a property’s value. So, if you’re buying a home for $400k, the lender can lend $380k, and you’re responsible for coming up with 5%, $ 20k in this situation. But you might be asking yourself, how does the source of the downpayment impact LTV? Great question, and to answer this, we have to look at how to establish property value. Simply put, something is worth what someone is willing to pay for it and what someone is willing to sell it for. Of course, within reason, having no external factors coming into play. When dealing with real estate, an appraisal of the property will include comparisons of what other people have agreed to pay for similar properties in the past. You’ll often hear of situations where buyers and sellers try to inflate the sale price to help finalize the transaction artificially. Any scenario where the buyer isn’t coming up with all of the money for the downpayment, independent of the seller, impacts the LTV. All details of a real estate transaction purchase and sale have to be disclosed to the lender. If there’s any money transferring behind the scenes, this impacts the LTV, and the lender won’t proceed with financing. Non-disclosure to the lender is mortgage fraud. So there you have it; hopefully, this provides context to why lenders ask for documents to prove the source of your downpayment. If you’d like to talk about mortgage financing, please connect anytime; it would be a pleasure to work with you.